Financial Institutions | ATM Services

When members use SHAZAM's ATM services, the acquiring financial institution that owns the ATM contracts with SHAZAM to drive and monitor the ATM. The ATM is connected directly to SHAZAM through telecommunication lines.

SHAZAM is capable of driving most leased-line and dial-up ATMs manufactured by the leading ATM vendors.

Financial institutions have the option to participate in a surcharge-free alliance within the SHAZAM network called Privileged Status. SHAZAM's ATM service supports the following types of transactions and features:

• Deposits (both envelope and individual scanned checks and bulk cash)
• Cash withdrawals
• Funds transfers between linked accounts
• Balance inquiries
• Multiple accounts for a single card
• Surcharging
• Privileged Status surcharge-free alliance
• 24-hours-a-day, 7-days-a-week terminal status monitoring
• Dedicated leased-line connections
• Dial-up connections
• Merchandise dispensing

How ATM Services Work

SHAZAM ATMs are connected directly to the SHAZAM network through telecommunication lines. All transactions run directly to the SHAZAM switch and then to the card-issuing financial institution's processor, other networks, or SHAZAM's Card Authorization Service (CAS) for authorization.

Each leased-line ATM has a dedicated diagnostic modem supplied by SHAZAM. Dial-up ATMs use a different type of modem that is supplied or purchased from the ATM vendor.

SHAZAM monitors ATMs using SHAZAM's terminal monitoring service. In the event of service issues, the terminal monitoring service automatically notifies the ATMs first- or second-line servicing organization as specified by the acquiring financial institution.

For additional information, contact the SHAZAM Account Executive in your area or call (800) 537-5427.